Thank you for shopping with Tanah Wari. We always strive to provide the best experience, but if you need to return or exchange a product, please refer to the policy below:
Return Period
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition as when you received it.
- The item must be returned in its original packaging.
- Proof of purchase (invoice or order number) must be included.
Items not eligible for return:
- Items with visible signs of use or stains
- Items damaged due to misuse
- Promotional or sale items (non-refundable)
Return Process
- Contact us via email at tanahwari@gmail.com to request a return.
- Our team will verify your request and provide return shipping instructions.
- Ship the product to the address provided.
- Once the product is received and inspected, we will notify you by email whether your return has been approved or rejected.
Refunds
If approved, your refund will be processed and credited back to your original payment method.
Refund processing usually takes 3–7 business days, depending on your bank or payment provider.
If you haven’t received your refund within the expected timeframe:
- Double-check your bank account or payment method
- Contact your bank or credit card provider
- If there is still no update, reach out to us again at tanahwari@gmail.com
Product Exchanges
We only replace items if they are defective or damaged due to manufacturing issues.
To exchange for the same product, please contact us at tanahwari@gmail.com.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.
- We recommend using a shipping service with a tracking number to ensure safe delivery.
- Original shipping fees are non-refundable.
Contact Us
- 📧 Email: tanahwari@gmail.com
📞 Phone: +62 822-8229-9344